RETURN POLICY:
IF YOUR VACUUM WAS PURCHASED FROM AN AUTHORIZED DEALER, PLEASE CONTACT THEM DIRECTLY FOR THEIR RETURN POLICY GUIDELINES.
IF YOUR VACUUM WAS PURCHASED DIRECTLY FROM EMER USA, PLEASE SEE RETURN POLICY BELOW.
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Emer USA shares a philosophy of wanting to help our customers find just the right product to fit their needs and be pleased with their purchase. If you are dissatisfied with your purchase for any reason, you can return your item(s) for a prompt refund or exchange if the merchandise is not used and in its original condition and carton. Refunds for unused items returned within seven days of the purchase date will be credited in the same form as the original payment type. Refunds for unused items returned more than seven days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you were not charged shipping on your original order, then you will be charged our normal shipping rate when we receive your return. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.
If you want to return your
unused product, please contact us at
emerusa@optonline.net and give us your name, address, date of purchase and invoice number (found at the top of each invoice). We will then e-mail you a Return Authorization Form that will have a return authorization number (RA #) and will specify the return address that must be used in sending back your return. The return authorization is valid for seven days. The original carton should be sent to us prepaid and insured using a traceable shipping method. We do not accept returns without a RA # on the outside of the carton. Please put a copy of the Return Authoziation Form in the carton when returning your merchandise.
*There is a 30% re-stocking charge if the unused merchandise is returned after the seven day period specified above. No returns will be accepted for credit after 30 days of purchase.
Products such as cleaning agents, bags, filters and parts are not returnable/refundable if the seal or wrap is broken.
All vacuums that have been used are only covered under the specific WARRANTY period as shown on the warranty form received in your original carton. Proof of purchase is also required. Please e-mail emerusa@optonline.net with your information so we can make arrangements to have your vacuum repaired.