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Emer is an organization consisting of people achieving the best. We love our work, and that makes us perfectionists. We won't settle for second best. We strive to complete what we have started. That's the Emer spirit. For the past half century Emer vacuums have been recognized throughout Europe. Our aim for the next century is further refinement of products for the United States market.  Emer will become a more familiar name to people throughout the world.

Because Emer is committed to providing consumers with high quality, reliable products, we sell our products through a network of authorized dealers. We train Emer Authorized Dealers to properly demonstrate, give guidance on proper usage and provide after-sale support for our products. All Authorized Internet Dealers display the Emer Authorized Internet Dealer logo on their Websites.

To ensure that you receive the quality products and service that you are entitled to when you purchase Emer products, it is important that all your purchases of Emer products be made only from Emer or an Emer authorized dealer. Only products purchased directly from Emer or an Emer authorized dealer will be covered by Emer’s warranty! 

Retailers that sell our products that are not Emer Authorized Dealers may offer our products for sale via direct retail sales, mail order or the Internet. These products that they sell may be acquired through illegal methods or questionable business practices. The goods may be damaged, defective, used or even counterfeit.  Serial numbers may have been removed. Products may not come with proper warranty information, boxes may not include all original contents as packaged by Emer, or the goods may not have been designed for use in the U.S.  These goods may not be able to be exchanged or returned if there is a problem. These unauthorized dealers can not offer full warranty support and service.  IF YOU PURCHASE AN EMER PRODUCT FROM AN UNAUTHORIZED DEALER, YOUR EMER WARRANTY WILL NOT BE VALID, so check your source or contact us - we'll gladly direct you to an Emer Authorized Dealer! For more information on Emer warranties, please see Emerusa.com.
 
IF YOU PURCHASE A VACUUM FROM EMER OR ITS AUTHORIZED DEALERS AND IT IS USED FOR INDUSTRIAL, CLEANING SERVICES, INSTITUTIONAL PURPOSES, OR ANY OTHER COMMERCIAL USE AND THE UNIT IS NOT A COMMERCIAL VACUUM, WARRANTY IS VOIDED. ONLY EMER LEONARDO AND MICHELANGELO DRUMS CARRY A ONE (1) YEAR WARRANTY FOR COMMERCIAL USE. OTHER VACUUMS EMER MAY SELL FOR COMMERCIAL PURPOSES ABIDE BY THE MANUFACTURER WARRANTY INFO PROVIDED IN THE ORIGINAL VACUUM CARTON.
CALL 732 8516833 OR EMAIL EMER@EMERUSA.COM FOR CLOSEST WARRANTY DEALER WARRANTIES THAT ARE COVERED ARE MANFACTURERS DEFECT 

WARRANTY BY MODEL 

RAFFAELLO 2 YRS
DONATELLO 2 YRS
BOTTICELLI BAGLESS 1 YR
GALILEO 7 YR MOTOR 2YR ALL OTHER PARTS
UGO BACK PACK BP01 1 YEAR
FERRARI CANISTERS 1 YEAR
BELINI 1 YEAR
MILANO 1 YEAR



   
   

Any dealer selling on Ebay violates Emer’s dealer agreement. Emer does not authorize its dealers to sell new Emer products via on-line third party sites such as eBay. Therefore, it is false and misleading for an auction seller to claim to have "New" Emer brand products for sale because the seller is not authorized by Emer to sell the product on such sites and because it falsely suggests that the purchaser will receive the full array of Emer quality and customer service (such as manufacturer's limited warranty) that consumers can expect from an authorized dealer. Thus, the foregoing claims use of the Emer trademarks in a manner calculated to deceive consumers, and is strictly prohibited. Emer makes every effort to protect its trademarks, corporate logotype, label designs and various products names and ensure that others do not misuse them. Emer will not allow use of its trade name (company name), trademarks (brand names), designs or symbols by any person without its prior permission being granted by Emer. In addition, Emer is the owner of the copyrights in all pictures, text and graphics on the Emer website, the Emer Catalogue and all other Emer publications. Emer is aware that unauthorized sellers often promote the sale of Emer products by unlawfully copying some or all of these protected materials. Again, such copying is strictly prohibited by federal law, and will not be tolerated by Emer.  If you have any concern about whether a particular seller is authorized by Emer you can get answers at Emer's website, http://www.Emerusa.com.

 
Also, by United Sates Law, any business or person acting as a business cannot sell an item without stating the policies/regulations that apply with that item. For example, if you sell an Emer product as new, that item must state it does not carry a warranty from the manufacturer of that item, or the transaction is considered illegal, due to false advertising. Emer does not warranty any items sold by unauthorized dealers, therefore, those policies must be stated on a item that is being sold so that a customer is not falsely lead to believe they will have a valid warranty from Emer should they need to return it for any warranty issues.
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